Ratings & Reviews

Overall Rating

(73 reviews)
98.6% of customers recommend this property

Rating Per Category


Resident Reviews

submitted by Kimberly W. - |Recommended: NoCustomer service is not as good as before — When I first moved here last June, everything was great. I loved my apartment. I received a warm welcome from Adelle, the leasing consultant. I was in love with the quiet neighborhood. Now almost a year later, everything has changed. Maintenance doesn't complete service requests in a timely manner like they did when I first moved in. My AC unit hasn't been working for over a week, and no one has communicated with me to let me know how long it's going to be before they will get it fixed. I live under tenants who allows their kids to run around all day and night. I hear someone riding a dirt bike in the parking lot when I get home from work. The only person who got things done has left the company, and it's a shame. I'm looking to move when my lease is up unless they can get things fixed in my apartment.
submitted by Charles H. - |Recommended: YesGreat Place to Live — I like the well maintained grounds,the quiet atmosphere, and the friendly, helpful staff.
response from property -Thank you for taking the time to rate our community, Charles! We are glad to know you're enjoying your experience at Butler Ridge. If there is anything more we can do to keep your experience a positive one, please let us know!
submitted by Hope P. - |Recommended: YesFamily friendly — I called Butler Ridge during my apartment search and I talked to Adele. She provided excellent customer service. She answered all of my questions. I made my decision to rent here. The community is quiet and family friendly. The staff is great
response from property -Thank you for taking the time to rate our community! We are glad to know you've had a positive experience at Butler Ridge and appreciate your kind words for our team member.
submitted by Allana J. - |Recommended: YesLove it — I’ve been living here for almost a year and I love it. Adele is the most helpful person ever. Anything you need .. she got you All the staff are super friendly and respond to your needs in a timely manner. The apartments are nice and spacious. The grounds are always neat. It’s a safe and quiet neighborhood. It’s been the perfect first apartment.
response from property -Thank you for the great review, Allana! We appreciate your taking the time to provide feedback and share your kind words for our team. We are glad to know you've enjoyed your experience at Butler Ridge.
submitted by Shariff I. - |Recommended: YesNA — NA
submitted by Matafe A. - |Recommended: YesGreat customer service — Thank you Ms. Adele we can share our great experience with Butler Ridge without mentioning you. we couldn’t ask for more. You were always nice, available to help and supportive.
response from property -Thank you for the wonderful review of our community. We're glad to hear you've enjoyed living here, and that we've helped make your experience a positive one.
submitted by Ashana G. - |Recommended: YesPretty Nice place to live... — The grounds are kept quite clean, the staff is helpful and friendly. I live on the ground floor so unfortunately I hear all of the movement above me, which is kind of annoying but doesn’t disturb my sleep or anything. I’m guessing they may not have carpet since I can hear so much movement. It would be awesome if the kitchen was updated and there wasn’t a water heater in my bedroom closet but it is a walk-in and there’s definitely enough space even still. While it appears there’s enough parking I do find myself trying to get home early enough to secure a space but it’s better than places like the neighboring complex which requires guests to pay for parking if I’m not mistaken. I overall don’t have any issues and feel as if I made a great choice. Water, sewage, and trash is included, which is not found often. The issues I saw when I first checked the place out and minor maintenance concerned are fixed in a timely manner. And my biggest thing is NOT having unwanted guests if you know what I mean, which I haven’t had one issue to date and God willing will not, though it’s a basement apartment so I get it, IF I do. An exterminator comes biweekly as preventative measure for most but be sure to request your unit on the list because with all their properties it’s not all units each time. I love the fact that I only have to go up one floor to wash clothes and pricing is consistent with most places. Overall...I’m happy with where I am and have no concerns.
response from property -Thank you for the review, Ashana! We appreciate your taking the time to provide us with honest feedback.If there is anything else we can do to keep your experience here a positive one, please feel free to let us know!
submitted by Crystal G. - |Recommended: YesAwesome place lots of room maintenance always come asap — Awesome
submitted by Nora L. - |Recommended: YesI think this is a nice family oriented place to live — I like the friendliness of the neighbors and the attentiveness of the leasing off as well as the maintenance staff.
submitted by Amy D. - |Recommended: YesI love this apartment complex — Living at Butler Ridge is nice. My building sits by itself and it's fairly quiet there. The apartment is clean and maintenance comes in a timely manner to address concerns. Adelle is the most friendly and helpful person, she made everything go smoothly from the first time i walked in the office.
submitted by Ronda I. - |Recommended: YesIt is the best place ever — I have looked at many other apartment complexes, and this is, by far, the best, mostly because of the way I have been treated. I feel Butler Ridge Apartments cares about my welfare, not to mention the beautiful apartments and reasonable prices
response from property -Thank you Ronda, we loving having you here!
submitted by Chigozie A. - |Recommended: YesN A — The nice environment
response from property -Thank you for the review, Chigozie, we appreciate your feedback. If there is anything we can do to bring this up to 5 stars, please do not hesitate to contact the office. We would love to hear from you.
submitted by LaTanya W. - |Recommended: YesQuiet — it nice
response from property -Thank you for the review, LaYanya, but we're sorry to see the 2-star rating. Is there anything you'd like to discuss with us? Please give our office a call and we can set up an appointment to meet or just chat. Thank you!
submitted by Daija L. - |Recommended: YesOverall pretty great property — Had some issues with the maintenance and getting something fixed in a timely manner. Also, some neighbors smoke marijuana outside and the smell travels into the apartment. Overall, the leasing staff is amazing at making sure my requests and concerns are taking care of so this is a great place to live.
response from property -Thank you for the 5-star review, Daija. Please continue to let us know about disturbances, but thank you for your understanding and kind words about our staff. Please let us know if there is anything else we can do for you and we'd be happy to help!
submitted by Armoni D. - |Recommended: YesButler is an alright place to live — The complex is pretty nice, inside the apartments are nice as well. Parking is great though